Privacy Policy
How we handle your information at Spray Foam Removal Hartlepool
Effective Date: 1 January 2026
Spray Foam Removal Hartlepool respects your privacy. This policy explains what information we collect when you contact us or use our website, how we use it, and the choices you have. We keep things simple and only collect what we need to do the job for you.
Information We Collect
When you get in touch with us, we collect your name, phone number, email address, and the address where the spray foam removal work is needed. We also collect details about your property and the work you want done so we can give you an accurate price and carry out the removal safely.
If you use our website, we may automatically collect basic technical information such as your IP address, browser type, and the pages you visit. This helps us understand how people find and use our site.
How We Use Information
We use your information to respond to your enquiry, arrange a site visit, provide a quote, and complete the spray foam removal work. We also use it to keep you updated about your job and to send invoices or receipts.
With your consent, we may send you occasional updates about our services or seasonal reminders. You can opt out at any time. We never sell your personal information to anyone.
Cookies and Tracking
Our website uses cookies to make the site work properly and to remember your preferences. Cookies are small text files stored on your device. They help us see which pages are popular and improve your experience.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you turn off cookies, some parts of our website may not work as smoothly, but you can still contact us by phone or email.
Analytics and Third-Party Tools
We use trusted third-party tools like Google Analytics to understand how visitors use our website. These tools collect anonymous data such as page views, time on site, and referral sources. They do not identify you personally.
We may also use third-party services for scheduling, invoicing, or email communication. These providers only access your information to perform specific tasks for us and are required to keep it confidential.
Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We share it only with our own team members who need it to complete your spray foam removal, and with trusted suppliers or subcontractors who help us do the work.
We may disclose your information if required by law, such as in response to a court order or to protect the rights, property, or safety of our business, our customers, or others.
Data Retention
We keep your personal information only as long as we need it to provide our services and meet legal or accounting requirements. Typically, we retain job records and contact details for up to six years after your last interaction with us.
When your information is no longer needed, we securely delete or anonymise it.
Data Security
We take reasonable steps to protect your personal information from loss, misuse, and unauthorised access. These include secure storage, restricted access, and staff training on handling data responsibly.
Please remember that no method of transmission over the internet or electronic storage is completely secure. While we work hard to protect your data, we cannot guarantee absolute security.
User Rights
You have the right to ask us what personal information we hold about you, to correct any mistakes, and to request that we delete it. You can also object to how we use your data or ask us to restrict certain processing.
To exercise any of these rights, contact us using the details below. We will respond within one month. If you are unhappy with our response, you can complain to the Information Commissioner's Office (ICO).
Children's Privacy
Our services are meant for adults. We do not knowingly collect personal information from children under 16. If you believe a child has given us their details, please contact us and we will delete it promptly.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a new effective date.
We encourage you to review this page occasionally so you stay informed about how we protect your information.
Contact Information
If you have questions about this privacy policy or how we handle your data, please get in touch. We are happy to help.